Responding to COVID-19: Partner guidance and resources - Microsoft Cloud Partner Program

Responding to COVID-19: Partner guidance and resources

This blog was bylined by Gavriella Schuster in her former role as Microsoft Channel Chief.

Update December 18, 2020: Dynamics AX Extended Support extension: We have extended the end date for Extended Support for our Dynamics AX 2009, Dynamics AX 2012, and Dynamics AX 2012 R2 on-premises customers by six months. Extended support will now end date of April 12, 2022. No action is required from partners. More details are available here.
Update May 13, 2020: Business Applications to-partner offers available through mid-June. Visit the Business Applications Microsoft Partner Community for details (requires login to access).
Update May 4, 2020: CSP Office 365 E1 Trial details updated to CSP Office 365 E1 offer and Microsoft 365 Business Basic CSP offer added.
Update April 2, 2020: We have published an update on the Microsoft Partner Network in response to COVID-19.
Update April 1, 2020: New Office 365 E1 Trial for Cloud Solution Providers added to the “Enabling Teams” section below. Offers across Power Platform and Dynamics 365 are available on the partner news hub on the Business Applications Microsoft Partner Community (requires login to access).

To our Partners,

As the world responds to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most at need. At Microsoft, we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing technology, tips and resources to our customers and partners to help them do their best work while remote.

Many of our partners and customers have asked us to share the details of how we enable remote work for such a large workforce. I wanted to share with you some of our resources and best practices, as well as provide visibility into services available to you:

Best practices and discussion for remote work

  • Best practices on enabling effective remote work, based on our internal learnings.
  • The Microsoft Tech Community has launched a new interactive forum for sharing of best practices and other discussions across fellow customers, partners, and Microsoft subject matter experts

Enabling Teams

  • Teams is a pivotal part of the remote work experience, and Microsoft is committed to making Teams available to everyone.
  • We recommend that partners lead with one of the following offers;
    • For new Microsoft 365 customers with >300 seats, leverage the annual Office 365 E1 CSP offer with first 6-month free promo.
    • For new Microsoft 365 SMB customers with <300 seats, leverage the annual Microsoft 365 Business Basic CSP offer with first 6-month free promo.
    • For existing Exchange Online Standalone customers who do not have Teams, add the 6-month CSP Teams Trial to their existing licensing position.
  • If the CSP trial does not align to the customers seat needs, licensing model or audience limitation, the Office 365 E1 Trial offer is the recommended path. Partners can work with the Microsoft account manager, or for customers without an account manager, can request through Partner Center Support.
  • Virtual delivery options are now available across all Microsoft 365 Partner Accelerator workshops. Learn more about best practices and watch the on-demand webinar.
  • For more information on supporting your customers with remote work, visit the Microsoft 365 partner blog.

Resources for Education partners

In the wake of the impact on schools, for education customers, Microsoft has extended the following three new offers:  

  1. Office 365 A1 – Free versions to all educational institutions:  This version provides unlimited chat, built-in group and one-on-one audio or video calling, 10 GB of team file storage, and 2 GB of personal file storage per user.   You also get real-time collaboration with the Office apps for web, including Word, Excel, PowerPoint, and OneNote. No restrictions for # of users.
  2. Microsoft Teams for Free (Individuals and IT roll-out – in Office 365 A1 above):  This version provides unlimited chat, built-in group and one-on-one audio or video calling, 10 GB of team file storage, and 2 GB of personal file storage per user:
  3. Minecraft: Education Edition; We’ve extended access to Minecraft: Education Edition to all free and paid O365 Education accounts through end of June 2020 and published a M:EE remote learning toolkit with links to >100 Minecraft lessons and STEM curriculum.

For more information on the Education offers and resources, please see the EDU Partner Flash on Yammer.

Training resources

We have a range of training resources available for you and your customers at no additional cost.

  • Microsoft Learn is a free, online training platform that provides interactive learning for Microsoft products. Our goal is to help you become proficient on our technologies with fun, guided, hands-on, interactive content that’s specific to your role and goals.
  • Regionally delivered webinars for partners and customers that are designed to boost the teams’ knowledge of deep technical scenarios across all Microsoft cloud solutions.
  • Role-specific learning paths for partners to build their skills on Microsoft products and solutions.

Technical assistance

  • Microsoft FastTrack is available to assist organizations setting up remote work and learning in response to COVID-19. We recommend partners work alongside FastTrack, to gain access to deployment resources, remote engineering assistance and to leverage data migration services. To help your customers request assistance in response to COVID-19, please sign in and fill out a Request for Assistance form on behalf of your customer. If you have challenges signing in or need additional assistance, please send an email to
  • If you require pre-sales technical or deployment assistance, you can utilize your advisory hours and get guidance from Partner Technical Services.

My hope is that many of the above resources can be useful in assisting your organization during these challenging times. You can also visit the Microsoft Partner Community if you have additional questions.

Thank you for your partnership with Microsoft.




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    Former Microsoft Channel Chief

    As a C-level Microsoft executive and thought leader, Gavriella led the global portfolio of channel partners that influenced over $1 trillion in ecosystem revenues. She brought over 20 years of leadership in digital and cloud transformation roles, driving strategy and execution spanning all aspects of business model and product development, launch, marketing, sales and partner development. Until 2021, Gavriella led global recruitment, enablement and engagement of the Microsoft partner ecosystem. As a builder and change agent, she has built and turned around businesses by inspiring a vision for future customer relevance and engaging teams in developing the roadmap.