With the availability of FastTrack and the Office 365 Adoption Offer less than two weeks away, I wanted to take a moment to provide some additional details and resources.

The goal of FastTrack is to help customers get onboarded to Office 365 as quickly as possible, improving overall customer satisfaction and providing partners with more opportunities for value added services. FastTrack is a new service benefit available as part of the qualifying Office 365 purchase and involves two stages: Getting Started where partners can work with customers to build a deployment plan and Onboarding where remote offsite assistance is delivered by Microsoft. FastTrack Onboarding does not include a number of partner value-added services including data migration.
Getting Started allows partners to offer up to a 250 person/90-day E3, A3 or G3 trial subscription to customers which includes:
  • Tools to help build the deployment plan for the customer to identify infrastructure remediation and change management to get them onboarded to the service
  • Getting Started for IT: IT Pro content including access to deployment and remediation labs, preliminary and detailed deployment plans
  • Getting Started for Users: End user content with training materials for all workloads, business and end user scenarios, access to a training video library, and Getting Started Excitement kits
Onboarding support delivered by Microsoft for new Office 365 customers with purchase of 150+ qualified seats includes:
  • Remote onboarding assistance for core, repeatable tasks every customer needs to accomplish when first onboarding to Office 365 including domain configuration, service provisioning, and identity related tasks
  • All Office 365 workloads, including Exchange, SharePoint, Lync, Office 365 Pro Plus, and Yammer
There are many onboarding tasks that are not covered through FastTrack that create opportunity for higher-value partner service offerings, including driving adoption. This is where you, our partners, and the Office 365 Adoption Offer come in.
Partners have always played an important role in getting customers onto Office 365 and ensuring they get the most from the service and we know that the customer satisfaction of Office 365 service is high when a partner works with the customer. First, we will rely on partners to lead onsite work, remediation, scheduling, program management, complex identity work and other tasks. Second, every customer onboarded via FastTrack interested in working with a partner will be connected to a qualified Microsoft partner as a part of the process. This is a tremendous opportunity for you and one we fully expect to deliver increased opportunities across our ecosystem.
The new Office 365 Adoption Offer is a limited time promotion provided to customers to help with onboarding and adoption, including email and data migration, which are not covered as a part of FastTrack.
  • This offer runs from September 1, 2014 through March 31, 2015 and is available for all new Office 365 customers with 150+ qualified seats
  • Customers earn funds on a per seat basis to apply towards the cost of qualified adoption services delivered by current Cloud Deployment Partners and future Cloud Productivity Competency Partners ($15 per seat up to 1000 seats, $5 per seat above 1000 seats, $60K limit for customer)
  • Under this offer, qualified customers can opt to use the promotional benefit to have Microsoft migrate their email remotely, or choose to receive funds to pay a partner for activities such as desktop remediation, migration (email or other workloads) and other adoption-related activities
To summarize, here are my top three reasons why FastTrack and the Office 365 Adoption Offer is a great opportunity for partners.
  1. FastTrack will help get our mutual customers onboarded to Office 365 more quickly which will increase sales velocity, customer satisfaction and open the door for partners to provide more high-value services.
  2. Any customer onboarded via FastTrack not already working with a partner will be offered the opportunity to be connected to a qualified partner to assist with onboarding and adoption of Office 365. When a partner is already present in the account, the Onboarding Assistance team will work with that partner.
  3. The Office 365 Adoption Offer provides an option for customers to receive funding to be used with qualified partners to help offset the cost of onboarding, migration and adoption.
I would encourage you to learn more about how you can take advantage of this opportunity by reviewing this partner training (MPN membership required) to understand the full details of the program. I welcome your feedback and look forward to the increase in customer satisfaction and Office 365 adoption we will see with our mutual customers!