At this year’s Worldwide Partner Conference (WPC), I outlined several ways we’re investing to help you increase profitability and grow your business. One way we’re focusing on your success is by helping increase your customers’ demand for Office 365.
As a way to do that, we also shared the evolution of FastTrack as a service. We announced benefits including email migration becoming part of the core onboarding service, adoption offer changes with added milestones for payments, as well as inclusion of EMS and Enterprise Voice as part of the FastTrack onboarding services.
We also shared our guiding principles around FastTrack, which guide our investments in this evolution. In alignment with these principles, we are announcing further changes to FastTrack. Beyond the initial onboarding, FastTrack will assist the customer and their partners with adoption by remotely introducing them to respective resources. Based on customer feedback, we are expanding FastTrack engagement to allow customers utilize the benefit throughout their service lifecycle. Microsoft FastTrack will help provide the following resources through three main stages:
  1. Updated methodology, online resources, and tools, to help customers and their partners Envision their north star, identify and prioritize business scenarios, and collaborate with key stakeholders to plan for successful rollouts at their own pace.
  2. As before, remote onboarding and migration services, automating repeatable tasks to Onboard customers to the cloud.
  3. New best practices, guidance, and resources for customers and their partners to Drive Value through Office 365 adoption.
This new engagement model is delivered via two main channels. We are delivering the methodology, tools, resources through our new FastTrack web experience on FastTrack.Microsoft.com, and the onboarding, migration, and adoption planning services are delivered through the remote FastTrack Center (formerly Onboarding Center).
These updates fully leverage the partner-led engagement model with the FastTrack Center. Partner engagement helps us drive higher customer satisfaction and opens opportunities for you to drive adoption of advanced workloads by delivering high-value services such as business process consulting, managed services, LoB integration and app development.
Realizing the value of Office 365 helps drive demand for even more capabilities, functions, and solutions. We’ve reimagined FastTrack to get your customers there quicker so they can begin seeing the possibilities the cloud creates. Read more about FastTrack’s evolution on the Office blogs. We’re excited to see where you and our mutual customers will go from there.