Now more than ever, digital leaders who are building a digital business technology platform must modernize their application architecture, infrastructure, and—maybe most importantly—their mindset. Viewing the key components of your technology platform through a cultural lens will support a more people-centered approach toward your digital business transformation, and this drives a growth mindset.
The recent Gartner report, Digital Business Requires a New Mindset, Not Just New Technology, explains that, “For any transformation to be successful, people need to buy into your vision. Then, the question arises of how to change the mindset of application leaders who have been hardened by tool-centric thinking.”
“While you can invest in technologies and tools, they will more than likely fail if you don’t change the organization and culture.”
Are You Asking the Right Questions?
Enabling a new business mindset
Many of your employees are accustomed to doing business in a familiar, technology-focused way. However, by enabling them to reframe their questions, you can help ensure the five components of a digital business technology platform mentioned in the Gartner report are aligned with a “culture-first” approach. These components, or viewpoints, are driven by technological tools and supported by your organization’s culture (i.e. driven by mindset).
1. Customer experience
TECHNOLOGY VIEW: “Are we providing an omnichannel experience to our customers?
CULTURE VIEW: “How do customers see us? Is our team customer-centric? Do we understand our customers’ needs and desires?”
TECHNOLOGY VIEW: “Can we leverage our existing EDI-based B2B integration infrastructure? Is our data or business processes available through APIs to an external ecosystem?”
CULTURE VIEW: “How do partners perceive us? Are we seen as a strong and important partner within our current ecosystem?”
TECHNOLOGY VIEW: “How do IoT platforms connect with enterprise customers?
CULTURE VIEW: “How can we take digital to the core of our company? What does it mean to blend the digital and physical worlds in our market?”
TECHNOLOGY VIEW: “Do we have information management and analytical capabilities? How can we capture, analyze, and use information or events in real time to identify business moments and make better decisions?”
CULTURE VIEW: “What ethical obligations do we have as applications leaders who build, expose, and monetize our organizational intelligence? How can we use data and analytics to help foster a user’s growth mindset?”
5. IT systems
TECHNOLOGY VIEW: “How do we leverage and extend existing systems to build new capabilities? Which applications are worth rehosting, refactoring, and/or replacing?”
CULTURE VIEW: “How can we change the mindset of long term employees? How can we better see our own modernization and cloud future as foundational to our digital business growth?”
Moving from a Fixed to a Growth mindset
Any cultural change in an organization is less daunting when it’s supported by a corresponding transition from a fixed to a growth mindset. The Gartner Report explores pioneering Stanford researcher Carol Dweck’s work on this topic and applies it to adopting a culture view within a digital business platform.
“Dweck’s research builds on the idea that a person’s abilities are not fixed and can be developed through dedication and hard work, and that brains and talent are just the starting point.”
– Gartner report
Just like a person can grow and develop beyond what is seemingly “fixed,” so too can an organization. In fact, that kind of flexibility is vital to a company’s ability to thrive into the future. Digital Business Requires a New Mindset, Not Just New Technology is well worth reading in its entirety.
In what ways is your business shifting focus to a culture view? Share your thoughts on this changing dynamic with others in the Microsoft Partner Community.
Gartner, Digital Business Requires a New Mindset, Not Just New Technology, 11 September 2017