I came to Microsoft in 2002 for the release of Windows XP. Ten years later, here we are in the cloud. In my career here, I’ve never lost sight of the value that partners bring to Microsoft. If you’re managed or unmanaged, developer, system integrator, or reseller, I’ve learned there’s always a place for partners.

Now I’m on the Microsoft Services team and have the pleasure once again to work with partners. This year Microsoft Services is expanding our presence at WPC with more offerings, such as the partner reseller model for Premier Support and the Premier Support for partners.
Both of these services can enhance your business and provide the much-needed direct access to the world’s top Microsoft technical experts. You’re paired with a dedicated support team providing 24/7 hands-on assistance and immediate escalation for urgent issues—speeding resolution time and helping to ensure your mission-critical systems remain up and running. We connect you with the subject-matter engineers who solve your issue right away, and a technical account manager whose job it is to understand your business challenges. You receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique needs.
We’re also extremely excited to be hosting our first Partner of the Year award. This year we’ll be hosting the Support Partner of the Year award to those MPN partners who have the Premier Support offer as part of their business. If you’re currently MSP Certified and have a Premier Support contract then you are open to submit your nomination here. We have a very special opportunity for the winner and look forward to making your WPC experience excellent.
I look forward to hearing from you. You can connect with me at WPC, send me email at greggpi@microsoft.com, or follow me on Twitter @greggpicard. You’ll also find us (and like us) on Facebook at Microsoft Services Premier Support. Thanks!​