So what are the benefits of Microsoft Support? Here it is in a nutshell: it helps you and your customers maximize the value of software investments and improve overall IT health through pre-packaged, customized, and preventative support offerings.
- Provide your business with definitive access to Microsoft experts. This includes a technical account manager who helps coordinate support across MPN and Premier Support in your business and your customers’ businesses. It also means 24/7 access to a global network of Microsoft subject matter experts and hands-on training of your IT staff to increase expertise. Plus, enjoy operational guidance to help increase system performance.
- Help optimize your Microsoft platform. We’ll provide advice on technologies and services that can help support your key business initiatives. You’ll get regular IT health checks and systems planning, remediation services, and side-by-side sessions with Microsoft field engineers. You can even take advantage of Microsoft product support workshops that sync with key release cycles.
- Deliver business value by helping you provide your customers with access to Microsoft Support. This even enables you to discover new business opportunities in the process. You can also use your Premier Support technical account manager to manage your benefits across both Premier Support and the Microsoft Partner Network. Which is a pretty nice feature.