Last week I had the pleasure of meeting with several Microsoft Dynamics CRM Online partners at Convergence 2015 to hear firsthand of the business problems they experience in growing their practices. While the challenges varied based on the type of partner, there was a common theme across them all…
How can Microsoft help enable my partner organization to successfully compete, perform higher quality deployments and avoid common deployment pitfalls?
Partners were elated to learn that there are services available to address their challenges – and that those services can be accessed as part of the Microsoft Partner Network technical benefits.
In last month’s blog, I had the opportunity to illustrate the business value partners experience when they consume their MPN technical benefits. Today, I want to showcase the real-life scenarios your consultants may experience along with the complementary services available to help enable them win more deals, perform faster and higher quality deployments, and resolve specific product issues.
​What is the business problem I need to solve? ​What services can help me?
​I need help with…
  • Responding to RFP questions
  • Positioning Microsoft Dynamics CRM Online against competitors
  • Presales demos for feature overview and product functionality
(one-to-one assistance)
MPN benefit: Silver or gold competency partners receive unlimited Technical Presales Assistance support for any deal worth US$3,000 or more. For deals worth less than US$3,000, Partners can access using Partner Advisory Hours.
I need to learn…
  • About my Microsoft Dynamics CRM Online internal usage licenses benefit
  • How to best demo the product, including data imports, form customizations, server-side sync, and charts and dashboards​
(online workshop)
MPN benefit: Price to attend the online workshop is one (1) Partner Advisory Hour.
​I want to…
  • Expand my business by adding Microsoft Dynamics CRM Online to my portfolio
(online workshop)
MPN benefit: Price to attend the online workshop is five (5) Partner Advisory Hours.
​I need guidance on…
  • Integrating with other applications like Exchange, SharePoint, etc.
  • Best practices for deployment, customizations, or upgrades
(one-to-one assistance)
MPN benefit: Partner Advisory Hours, quantity based on scope of request.
​I need to resolve…
  • Technical issues through engineers that are partner-centric and understand my business and priorities
MPN benefit: An exclusive technical benefit that provides qualified cloud competency partners with an elevated level of technical support.


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