In an environment with tough competition and high customer expectations we need to ensure that our partners are serving and delighting their local customers. Getting this right with each individual customer, keeps them coming back – increasing our partners’ opportunities for revenue growth. A key role of the Microsoft Partner Network is to ensure that our competency partners are providing the right quality of service to our end customers. We drive this through measuring and supporting the development of our partners’ proven expertise around our solutions. To ensure that our competency partners are providing the right support and services to local customers, we believe that each partner should have foundational local capable capacity.
Identify what competencies you are looking to maintain within the Microsoft Partner Network and in what Countries and how you are executing against this. Having this plan available will help us help you reach your goal faster.
If your organization has not been contacted by one of our Support Professionals, please reach out to your local Regional Service Center and they will provide you the support you require.