Office Retirement: ProPlus 2013


Support will end for Office ProPlus 2013 on February 28, 2017, and your customers may not be planning to throw a retirement party yet!  This is a great opportunity to help your customers upgrade to the latest productivity technology, and take advantage of new capabilities in Office 365 such as Groups and Skype for Business.


How can you help?

Make sure your customers are aware of guidance, and in particular:

1. Determine which of your customers are still running Office 2013. Upgrading from Office 2013 to Office 2016 is not an automated process. Customers will need to uninstall Office 2013 and reinstall Office 2016. They may need your support for organization wide updates & training.

2. Help them become familiar with the Office channel release model. Office ProPlus ships in multiple channels with different release timing. These different release channels allow you to control who in your organization gets the latest release, based on your needs. Early adopters can experiment with new releases before the entire organization adopts.

3. Upgrade your customers Exchange Server: Office 365 ProPlus 2016 does not support connections to Exchange Server 2007 or older. If your customer is running an older version of Exchange Server, help them with a plan to upgrade to Office 365 or more recent version of Exchange

4. Engage the FastTrack Center for eligible customers to get assistance for with Office 365 ProPlus deployment in parallel with your deployment services. They will provide assistance to help customers upgrade 2013 clients to 2016 and ensure you are on the latest service managed client.