Mar 19,2021

A hyperconnected ecosystem made possible with a winning partnership


TM ONE is a leading provider of digital solutions necessary for today’s hyperconnected ecosystems, and it is on a mission to fully transform Malaysia into a digital nation. As the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), the company is continually positioning itself for innovation. “Our seamless and complete digital solutions are #madepossible by our people, processes and state-of-the-art technology,” shared Ahmad Taufek Omar, Executive Vice President/ Chief Executive Officer, TM ONE.

Amplifying core capabilities with a global leader.

“We decided to partner Microsoft as we believe this partnership will further reinforce our competitiveness by enabling us to offer a broader range of solutions and services to equip our enterprise and public sector customers for their digital transformation,” shared Ahmad Taufek.

As a Microsoft partner, TM ONE gains access to a complete partner ecosystem framework covering 3 stages: Build, Go-to-market, and Sell, that the company leverages on. With support from Microsoft’s dedicated partner manager and Technical Specialist, the company has accelerated its transformation, its partnership with Microsoft, its core competencies, and time-to-profitability.

“Microsoft values the strategic partnership with TM ONE and appreciates their efforts in helping our customers across private and public sectors, particularly SMEs during these unprecedented times—to cope and support business continuity through its Azure Cloud and Teams offerings. This has also supported and created the catalyst to drive the digital transformation journey for many enterprises.”

YEO SWEE KEY
GENERAL MANAGER, ONE COMMERCIAL PARTNER
MICROSOFT MALAYSIA SDN BHD

Enabling business continuity amid uncertainty.

In response to the onset of the COVID-19 induced disruption, TM ONE launched its COVID-19 Office 365 campaign—an adaptation of Microsoft Business Continuity campaign—which offered customers a complimentary 6-month package of Office 365 E1 available with Microsoft Teams. Their agile response saw the company activate more than 70 customers from the Commercial, Education as well as Banking and Financial sector segments, with an estimated 15,000 users provisioned within the month of April 2020 alone.

Complementing the 6-month complimentary offering of Office 365 & Microsoft Teams, TM ONE in collaboration with Microsoft, launched the TM ONE Cloud Alpha (Cloud α) SaaS promotion in an effort to facilitate enterprises’ digital transformation journey and remote working capabilities during the pandemic. As of May 2020, the complimentary offering of Office 365 & Microsoft Teams increased sales funnels by 5 folds.

Paving the way for a modern workplace.

TM ONE’s partnership with Microsoft has seen the company reinforce its value proposition and is positioning it as a preferred vendor among customers across the private and public sectors—with the Export-Import Bank of Malaysia Berhad (EXIM Bank) recently partnering TM ONE for its transition to a digital workplace. This customer win saw TM ONE secure 350 seats—a combination of Microsoft 365 E3 and E5 plans for Enterprise—as well as direct routing with voice, security, and data centre services.

Within 8 to 12 days of deployment, EXIM Bank was equipped with a comprehensive modern digital workplace capability—from online collaboration tools such as Microsoft Teams, for anytime, anywhere productivity. The integration of Microsoft Teams with EXIM Bank’s existing phone lines resulted in cost-efficient and seamless enterprise communications all backed by a single point of support by TM ONE. The bank has since appointed TM ONE to be its Digital Partner and is gearing towards cloud adoption services such as PaaS and SaaS solutions as it accelerates its digital transformation journey.

“Our seamless and complete digital solutions are #madepossible by our people, processes and state-of-the-art technology. We decided to partner Microsoft as we believe this partnership will further reinforce our competitiveness by enabling us to offer a broader range of solutions and services to equip our enterprise and public sector customers for their digital transformation.”

AHMAD TAUFEK OMAR
EXECUTIVE VICE PRESIDENT/ CHIEF EXECUTIVE OFFICER
TM ONE

Winning as partners.

TM ONE’s partnership with Microsoft has seen it cultivate valuable brand equity and top-of-mind awareness among customers. And as TM ONE continues to open new revenue streams with its Microsoft partnership, it will be looking to build upon its existing portfolio of Microsoft solutions such as its Office 365 and Azure Stack services. As a next step, TM ONE plans to include Microsoft solutions such as the Data Analytics and Office 365 Bundle with Voice, as part of its offerings which will further enable Malaysian enterprises to adapt to the new normal of work while scaling their collaboration and innovation capabilities.



For more information, please email us at:
msia-ptr@microsoft.com