Supporting customers during COVID-19 response

Summary

In support of individuals and organizations around the world responding to the ongoing COVID-19 crisis, Microsoft Business Applications announcing several new offers across Power Platform and Dynamics 365. These offers are intended to provide organizations with the personal and organizational agility they need not only to weather the current crisis, but to emerge with the foundations for continued business growth. We are also extending the deadline for various licensing transitions. This will provide our customers with the time they need to prepare for the various transitions.

Read more about these offers and ways Business Applications solutions are helping organizations deal with this challenge in Alysa Taylor’s blog post here.

New offers for Power Platform

Power Platform emergency response solutions and six-month free offer

​Drive awareness and engagement with your customers about how Power Platform can be used to help organizations quickly build web and mobile applications to improve communication and streamline processes during an emergency response.

During this time, we have been helping our customers by building and deploying emergency response and industry Power Platform Solutions. We have turned these solutions into templates for all customers to leverage, including the use cases below, to help customers coordinate information and resources in response to the COVID-19 crisis:

  • Healthcare Emergency Resource Tracking solution. Power Platform worked with a local Seattle hospital to create apps and dashboards which provide visibility into available beds and supplies like masks and ventilators and gives hospital management a set of dashboards to support resourcing decisions. The solution has been converted into a template to enable any healthcare provider to implement. Read more about the solution and share the full instructions for implementation with your Healthcare customers.
  • Crisis Communications solution. This low-code solution template combines Power Apps, Power Automate, Teams, and SharePoint to coordinate information sharing and team collaboration in response to evolving conditions. It has already been deployed by customers to over 2000 tenants. Read more about the solution and share instructions for implementation with your customers.
  • Crisis Bot template. These instructions help customers quickly build a bot using Power Virtual Agents to manage crisis response FAQ’s and get information out quickly in a chat interface that can be embedded in any website.

To support the deployment of the solutions above (and many others that customers and partners are rapidly building), Power Apps, Power Automate, and Power Apps portals are now available through free product offers for up to six months for customers in the Healthcare, Education, Non-profit, and Government sectors. Power Virtual Agents is also available to these customers, excluding government organizations in GCC datacenter regions.

What you can do now:

  • If your customer is in Health, Gov, Non-Profit or Education and needs free access to Power Platform capabilities, their Microsoft account representative or a Microsoft employee needs to visit this page here (internal Microsoft FTE link) and submit the form on behalf of your customer. A partner self-serve request form will be available on PartnerSource Business Center at a later date. Incoming requests should expect a response within 24 hours. 
  • If you have Power Platform technical expertise and would like to volunteer your time to these efforts, either to build new solution templates or assist Microsoft engineering with customer deployments, please volunteer your services via this form: https://aka.ms/ppemergencyresponsepartners
  • If you have built a COVID-19 related emergency solution that can be made into a solution template or have best practices to share, please upload it to the Power Apps Emergency Response Gallery available here.
  • Visit the Microsoft Partner Network and leverage the assets and resources in the Power Platform Emergency Response Kit. Please check the Emergency Response kit regularly for new assets and updates.

New offers for Dynamics 365

Dynamics 365 Customer Service available free of charge for up to six months

The global pandemic is straining service centers everywhere, with a massive uptick in call volumes, further complicated by many agents working remotely. With omnichannel capabilities for Dynamics 365 Customer Service, contact center employees can provide consistent, personalized support while working remotely. Customers are taking advantage of the ability to gain insights into case volume topics, ensure agents are properly distributed across channels, and quickly deploy chatbots that are trained to respond to the highest volume of inquiring questions while providing consistent levels of personalized support. To help support the increased demand on contact centers during the COVID-19 crisis, Dynamics 365 Customer Service (including Digital Messaging) is available free of charge for up to six months for customers implementing a Customer Service solution in response to COVID-19.

Connect with your PDM to learn more about offer details and submit requests on behalf of your customers. Otherwise your customers’ Microsoft account representative or a Microsoft employee needs to visit this page here (internal Microsoft FTE link) and submit the form on behalf of your customer. A partner self-serve request form will be available on PartnerSource Business Center at a later date.  Incoming requests should expect a response within 24 hours.

Dynamics 365 Remote Assist available free of charge for up to six months

Dynamics 365 Remote Assist allows technicians to collaborate with colleagues and experts from different locations, reducing travel and resolving some of the immediate obstacles facing us all. A medical clinician or technician maintaining critical equipment in the field, for example, can use Remote Assist on HoloLens, Android, or iOS devices while sharing an in context real-time view of the work site with an expert working from a different location. Dynamics 365 Remote Assist is also available free of charge for up to six months for customers implementing a Remote Assist solution in response to COVID-19, either a Microsoft-provided template or custom implementation.

Connect with your PDM to learn more about offer details and submit requests on behalf of your customers. Otherwise your customers’ Microsoft account representative or a Microsoft employee needs to visit this page here (internal Microsoft FTE link) and submit the form on behalf of your customer.  A partner self-serve request form will be available on PartnerSource Business Center at a later date.  Incoming requests should expect a response within 24 hours.

Licensing and technical enforcement deadline extensions

Licensing decks linked below will be updated throughout the coming week*

In addition, we want to ensure our customers have ample time to prepare for upcoming license transition and technical enforcement deadlines. We will be informing our customers of these extensions in the coming days and wanted to provide you with advance notice. Below is a summary of the deadline extensions:

  • Dynamics 365 Team Members: Existing Dynamics 365 customers who acquired the Team Members license prior to October 1, 2018 can continue to renew their existing Team Members subscription through December 31, 2020 (extended from June 30, 2020).  Starting January 1, 2021, all renewing customers will need to transition to the new Team Members license.  See more info here* (only partners with PartnerSource Business Center access can view the link).
  • Dynamics 365 storage & prod/non-prod instances: Existing Dynamics 365 customers can continue to renew their existing storage and prod/non-prod instance use rights through December 31, 2020 (extended from June 30, 2020). Starting January 1, 2021, all renewing customers will need to transition to the new model.  In the meantime, Dynamics 365 customers are allowed to use their existing storage and prod/non-prod instances.  See more info here* (only partners with PartnerSource Business Center access can view the link).
  • Dynamics 365 portals: Existing Dynamics 365 customers can continue to renew with their portal use rights through December 31, 2020 (extended from June 30, 2020).  Starting January 1, 2021, all renewing customers will adhere to the new portal licensing use rights.  See more info here* (only partners with PartnerSource Business Center access can view the link).
  • Dynamics 365 Plan customers: Renewing Dynamics 365 Plan, Customer Engagement Plan, and Unified Operations Plan customers can use qualifying offers to transition to attach model through June 30, 2021 (extended from June 30, 2020).  See more info here* (only partners with PartnerSource Business Center access can view the link).

CSP and web direct auto-renewal extension

For Dynamics 365: All SKU’s above will auto-renew through Dec 31, 2020 (extended from 6/30/2020).  Prior to December 31, customers must create a transition plan to the new licensing models. For Power Platform: Power Apps P1 and P2 along with Flow P1 and P2 subscriptions will auto-renew through December 31, 2020.  Prior to December 31, customers must create a transition plan to the new licensing model. 

Technical enforcement extensions Technical enforcement for Dynamics 365 Team Members licenses purchased or transitioned after October 1, 2018 will come into effect on January 31, 2021 (extended from September 30, 2020).  Review webinar here (deck*) (only partners with PartnerSource Business Center access can view the link).